Getting burned, even when you follow the rules

My wife Jill got to work over 40 minutes late this morning, due to the folks at Metra.  

The crossing gates were stuck in the down position.  She and a group of 20 others decided not to cross, even with no trains in either direction.

Once her train arrived, already 15 minutes late, the group waited for the Metra flagger to appear and help them across.

Instead, the train pulled away after a few minutes, leaving them stranded!

With the gates still in the down position, the next train arrived 20 minutes later.  This time, a Metra flagger exited at the back of the train to help them.

This episode furthers my opinion that the folks at Metra really don’t care about much.  Customer service, on-time performance, all the things their commercials tout.  They just don’t get it.

Have you been burned recently, after playing by the rules?

Let’s talk about it today, after 3pm.